How do I know that
my reservation is confirmed with the hotel?
You will receive a confirmation number
from Alliance Reservations Network immediately upon making your
reservation.ÊAlliance Reservations Network then works behind
the scenes with the hotel in order to pass the hotelÕs confirmation number
to you.
How can I be sure my credit card
information is secure?
Alliance Reservations Network uses secure-socket-layer
(SSL) encryption, the standard encryption on the Internet.ÊThis
encryption allows our users to feel confident and secure about
supplying their credit card and personal information.
What does instant confirmation
mean?
Alliance Reservations Network works closely
with the hotels in our database.ÊOnly
those hotels with availability for your requested dates can be booked through
our system.ÊAfter receiving confirmation on your credit card amount, Alliance
Reservations Network issues a confirmation.ÊIn addition, Alliance will forward
you the actual hotel confirmation number, usually within 48 hours. Ê
Can I book a room for tonight?
Some hotels allow us to book their rooms
until 3:00pm on the day of arrival.ÊOnly
those hotels that follow this policy will show in the results list if your
arrival date is today.
Can I make the reservation by phone?
We would be happy to help you make the reservation
by phone.ÊYou can call our
toll free number, 1-800-892-2108 between the hours of 8 a.m. to 10 p.m. M-F
(CST). 11 a.m. to 6 p.m. S-S. One of our customer service representatives will
gladly assist your reservation needs.
Is there a free shuttle from the
airport to the hotel?
Some hotels do provide free shuttle services
from the airport.ÊThis information
can be found on the property information page for the specific hotel.
Will I get a free breakfast?
Some hotels include a free breakfast with
each room night booked.ÊThat information
can be found on the property information page for the specific hotel.
What about parking at the hotel?
Free parking is provided at many hotels.ÊCheck
the property information pages for information on parking.
What are the charges for more than
two people in the room?
Each hotel has a different policy regarding
multiple guests per room.ÊOur technology
allows us to display the appropriate rate for your room when you select the
number of adults that will be staying in the room.
How do I get driving directions
to the hotel?
Click the map link on the hotel property
page.ÊThis map will give you the main
cross streets and address of the hotel.ÊClick the tab: Òdirections to hotelÓ,
enter your address and click ÒsubmitÓ.ÊYou will see a detailed list of how
many miles and where to turn.
Do hotels have minimum age requirements
to book a room?
Most hotels require a minimum age of 18
in order to book a room.ÊSome require
the guest(s) be 21.ÊYou can see requirements for this and other hotel amenities
on the hotelÕs property information pages.
What is your low rate guarantee?
All hotel reservations booked through the
Alliance Reservations Network are guaranteed to be the lowest rate
available. If you find a lower rate for
the same dates and the same hotel, the process is simple: Ê Submit our Rate
Guarantee Form within 24 hours of booking Alliance Reservations Network will
either refund the difference or cancel the reservation without penalty. *
This guarantee may not apply to special events or third party bookings. Refund
amount will be credited to the same credit card used to make the reservation. Submit
Rate Guarantee Form
How accurate is your hotel amenities
information?
The hotel information is actually updated
by the hotel or hotel chain a number of times per year.ÊAlliance
Reservations Network strives to have the most accurate and complete
hotel information available but we have to rely on the personnel
at the hotel property to update and change information when appropriate.
Who can I contact to help me?
Hopefully, youÕll find the answer to your questions or concerns by reading
through our most frequently asked questions list.ÊIf you donÕt find the answer
to your question or if youÕd like to talk with one of our customer service
representatives please call our toll free number, 1-800-892-2108 between the
hours of 8 a.m. to 10 p.m. M-F (CST). 11 a.m. to 6 p.m. S-S.
What are the Òinternet hot dealsÓ?
Alliance Reservations Network works closely
with many hotels to provide the lowest available rates anywhere
on the Internet.ÊIn most cases, these rates
are significantly lower than other online hotel booking websites. These internet-hot-deals
are always displayed first for any city hotel search and are designated with
a Òhot-dealsÓ link.
What are additional fees and taxes?
Every city has different rates for taxes.ÊTaxes are computed on the hotel reservation
amount.ÊIn some cases there are additional fees added to your room reservation.ÊThese
additional fees help Alliance Reservations Network and their affiliate network
offer the lowest rates on the Internet.
What is this charge on my credit
card?
I didnÕt approve this. The $5.00 a room night fee was charged to your card
when you made your reservation through the Alliance Reservations Network.ÊThe
fee was disclosed in the rates confirmation page at the time of your booking.ÊThis
fee is charged on hotel rooms in order for us to provide the latest technology
and great service.ÊYou agreed to the Alliance Reservations Network terms and
conditions when you placed your reservation.ÊThat is why these fees are on
your card.
Do you include taxes in the rates?
Taxes are already figured into the final
rate displayed for payment.ÊClick
the rate details link if you would like to see the taxes for each individual
day reserved.
Do I pay for the entire reservation
amount or do I just make a deposit to hold the room?
It depends on the room you book.ÊSome of our hotel partners require just a
$5.00 room night deposit to hold your room while others require a full payment
for the room at the time of your reservation.ÊPlease refer to the amount displayed
on the hotel confirmation page to see what your credit card will be charged
upon making the reservation.
What if I have questions about a
previous reservation?
Please fill out a customer service request by clicking
here. ÊInclude your previous reservation amount along with your questions.ÊAlliance
Reservations Network customer service personnel will contact you within 24
hours to answer you questions.
Can I make reservations for someone
else?
You can make a reservation for someone
else using our system.ÊJust make sure
you include that personÕs name and information as the guest.ÊYou can have a
different name and address for the guest and for the person paying with their
credit card.
How do I cancel my reservation?
Please fill out a cancel/modify my reservation for by clicking
here.ÊInclude your previous reservation amount along with your questions.ÊAlliance
Reservations Network customer service personnel will contact you within 24
hours to confirm your cancellation or modification.ÊPlease check the hotelÕs
cancellation policy regarding refunds of reservation and/or deposit amounts.ÊThe
policies are clearly detailed and closely followed by Alliance Reservations
Network because of our contractual arrangements with the hotels.ÊIf youÕd like
to talk with one of our customer service representatives about your cancellation,
please call our toll free number, 1-800-892-2108 between the hours of 8 a.m.
to 10 p.m. M-F (CST). 11 a.m. to 6 p.m. S-S.
Can I switch hotels?
Yes. You can switch hotels by canceling your
previous reservation and making a new reservation. You can also
call to talk with one of our customer service
representatives at Êour toll free number, 1-800-892-2108 between the hours
of 8 a.m. to 10 p.m. M-F CST). 11 a.m. to 6 p.m. S-S.
What credit cards do you accept?
We accept Visa, Mastercard, American Express. ÊÊ |
